Captains Source is a member of USOBE, LLC.
Usobe LLC Family Standard Terms and Conditions
Please take a moment to review these terms and conditions.
Prices are set by suppliers and will vary. Payment is made at the time of booking and you will receive a booking confirmation via email. Some of our bookings are customizable and in some cases can be invoiced. In the case of invoicing, full payment will be due within 2 weeks of excursions.
Cancellation Policy: Due to the requirements of our vendors, the following cancellation policy applies to all packages.
Cancellations made 14 days or more prior to arrival may receive a full refund, less a 10% cancellation fee. Cancellations made 3 to 13 days prior to arrival will forfeit 50% of the excursion. Cancellations made less than 48 hours from arrival will forfeit 100% of the deposit (full amount).
We offer boating adventures (our "packages") that include a variety of boating excursions and packaged offerings. All arrangements made by USOBE, LLC for you (the "participant") with a boating venue, or boating combination package (our "suppliers") are subject to the following terms and conditions.
Most importantly, if you book a package through USOBE, LLC, you acknowledge acceptance of these terms and conditions and agree to be bound by them.
We act as an agent: USOBE, LLC does not operate or own any of the venues, accommodation or operators for the packages that we offer. We operate on an agency model as an agent for our suppliers. This means that the contract for the packages we arrange is between participants and the supplier.
While we have taken all reasonable measures to ensure that the packages we offer are organized properly, and that venues and services are reputable and safe, any disputes or issues regarding participation in a package, including recovery of any fees already paid to the supplier by USOBE, LLC or participant, are the responsibility of the participant. As the agent, we will, of course, do our best to resolve any issues between you and the supplier.
Problems: USOBE, LLC and its representatives cannot be held liable or responsible for problems, cancellations, or behavior experienced by a participant with a supplier, nor for any injury, damage, accident, loss, delay, expense or other issue because of any act or default of any of our suppliers, nor due to war or threat of war, terrorism or threat of terrorism, civil unrest or threat of civil unrest, act of government or civil authorities, sickness, theft, fire, adverse weather conditions, or any other cause beyond the control of USOBE, LLC or a supplier.
Risks and losses: There are inherent risks in travel and boating activities. In consideration of USOBE, LLC furnishing services that allow participants to join a boating package, participants understand and agree that boating packages and travel have these inherent dangers and risks; that participation in travel and boating packages may result in injury or illness; and that these dangers and risks may be the result of negligence by participants, our suppliers, or other third parties, or simply mysterious forces at work.
In other words, by joining one of our packages, participants assume all risks and dangers, and all responsibility for any losses or damages. Participants, and their personal representatives and heirs, agree to release, waive, discharge, hold harmless, defend and indemnify USOBE, LLC and its agents, officers and employees from all claims, actions or losses for bodily injury, wrongful death, property damage, loss of services, or other claims that may arise because of participation in packages booked by USOBE, LLC.
Prices for packages include items as stated on our website and booking forms. Prices are subject to change without notice. Of course, payment of a deposit for a package booking confirms the price at the time of booking, even if the price later increases.
Package Cancellation: There are two types of cancellation: those made by participants for any reason and those made by USOBE, LLC or a supplier.
If made by you, cancellation must be made in writing via mail or fax to USOBE, LLC and will become effective upon receipt by USOBE, LLC. Our cancellation charges and schedule are indicated on our website for each package.
If a participant chooses not use any portion of a package, there will be no refunds for the unused portion.
Our suppliers and USOBE, LLC reserve the right to modify a package or cancel a package prior to commencement, for whatever reason, including an insufficient number of participants. If a package is cancelled or our suppliers are unable to provide the package booked, participants are due a refund of all payments received. Because the contract for the package is between the participant and supplier, the supplier is responsible and liable for refund of payments made to the supplier, whether by USOBE, LLC or the participant directly. Any payments collected by USOBE, LLC but not yet submitted to the supplier will be refunded by us. As an agent, we cannot be held responsible or liable for recovery of a participant's payments held by a supplier.
Restrictions: USOBE, LLC reserves the right to accept or refuse any person as participant of any package. For example, some of our supplier venues may not be suitable for people with special physical or mental requirements. Any physical or mental disability requiring special attention or provisions must be noted in writing to USOBE, LLC at the time of booking. While USOBE, LLC will make every effort to ensure that a supplier meets special needs required by the participant, we cannot be held liable or responsible for these requirements, for any problems experienced by the participant as a result of these requirements, or for any additional costs to meet these special requirements.
Transport: USOBE, LLC does not book or provide any air, land or sea travel arrangements for participants, nor can we be held liable or responsible for any travel issues, delays or problems experienced by a participant with their travel carrier.
Documentation: We do not provide assistance with visas, international driving licenses, passports, or any other travel documentation. It is the participant's responsibility to have a valid passport, required visas, and any other traveling documents required by governmental regulations. USOBE, LLC, dba Captains Source cannot be held liable or responsible for problems related to these documents, or the lack of them, or the recovery of lost documents. (We recommend bringing photocopies of your passport, visas, driver's license, and insurance papers on your trip, but stored separately from the originals.)
These terms and conditions, and a participant's acceptance of them by booking a package through us, are governed in South Carolina law. Of course, we prefer to resolve any issues through clear communication, understanding of responsibilities, proper manners, and good customer service.
Go Boating with the USOBE Family!